Refund policy
Returns & Exchanges All merchandise—with the exception of clearance or sale items—may be returned within 30 days of shipment. Items must be returned unworn/unused with the shoebox, original packaging and must be accompanied by the original return form and customs documents (if applicable). Clearance and sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.
No 3rd party exchanges or returns accepted. Cancellations If an item is cancelled from your order for any reason, you will not be charged for the item and will receive an email receipt for the refund of the cancelled item.
Damaged, Defective or Wrong Items Shipped Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded. To ensure proper processing, please select the appropriate Return Reason Code listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and with proper packaging and boxes.
Returns & Exchanges All merchandise—with the exception of clearance or sale items—may be returned within 30 days of shipment. Items must be returned unworn/unused with the shoebox, original packaging and must be accompanied by the original return form.
Clearance and sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.
Returning Online & Phone Orders To return merchandise purchased on www.volatileusa.com, please use following methods.
Returning Store Merchandise We cannot process store–bought returns at our warehouse. Please return your items to the store where you originally made the purchase for return details.
Refund Process Most returns will process in approximately 2–3 weeks, depending on your method of return. Additional processing delays may occur. A refund will then be credited back to your original method of payment, and will post approximately two business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Refunds for merchandise purchased more than a year ago that are not accompanied by a packing list will be refunded at their current selling price.
Exchanges Due to inventory variances and processing time, we do not accept exchanges for online purchases.
If an alternate item, size or color is requested, please return the original item and make an additional purchase to exchange/replace. Items must be returned unworn, unwashed, and unused, with the shoebox and original packaging and must be accompanied by the original return form.
Clearance and sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.